The Director, Service System Planning & Integrity is responsible for leading the strategic policy development, service planning, quality assurance, business intelligence and program development for the Toronto Shelter and Support Services Division. As a member of the senior management team, the successful candidate will serve a critical role in collaborating with city staff, community partners and external stakeholders, authoring strategic planning documents, and developing reports and recommendations for City Council/Committees. TSSS is committed to reconciliation with Indigenous communities, addressing anti-Black racism, and advancing equity, diversity, and inclusion in both our workplace and service delivery.
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